Questions from people stuck doing IT themselves

With ShowTech One, it includes a 24/7/365 live help desk, onsite support across Tampa Bay, cybersecurity tools and monitoring, automated patching, Microsoft 365 backup, monthly phishing training, device and permissions management, hardware and software purchasing, and quarterly planning meetings with a vCIO. In short: the people, tools and planning a full IT department would provide, without hiring one.

ShowTech One is billed at a flat monthly rate with no hidden fees. The rate depends on the size of your business and what you need, so we start with a free IT checkup and then give you a clear quote. Call 813-793-4700 to set one up.

Probably not. Smaller teams often feel DIY IT problems the most, because one person ends up carrying all of it. If your business relies on computers, email and data, it's worth a conversation.

Yes. Co-managed IT is built for exactly that. We can provide help desk backup, security tools, monitoring and extra hands for projects, so your in-house person has support instead of carrying everything alone.

A real person typically answers the phone in under 4 minutes, and our live help desk is available 24/7/365. Over the last 12 months our help desk has earned a 98% client satisfaction score.

Yes. We provide onsite support across Tampa Bay, including Tampa, St. Petersburg, Clearwater and surrounding communities. Our home office is at 200 N. Pierce Street in downtown Tampa.

We start by learning what you have. Anything that's working well can stay. We document your environment, roll out monitoring and security, verify backups, and introduce your team to the help desk. We handle the coordination, so you aren't stuck in the middle.

We provide compliance guidance, risk assessments and audit prep support, and we offer help for businesses working toward CMMC Level 1. Compliance decisions should always be reviewed by the appropriate owner or advisor in your organization; we help you prepare, but we don't certify outcomes.

If something is happening right now, call 813-793-4700 immediately and tell us it's a security concern. For ShowTech One clients, protections like endpoint detection and response, DNS filtering and Microsoft 365 security monitoring are designed to catch problems early, and our team works to contain them.

Yes. We handle Microsoft 365 setup, security, monitoring, licensing, permissions and backup for email, SharePoint, OneDrive and Teams. We also help businesses roll out Microsoft Copilot in a practical, secure way.

We can. Our cloud-hosted VoIP gives you one number across desk phones, a desktop app and a mobile app, with auto attendant, call queues, visual voicemail and business texting. There are no long-term contracts, and in most cases you can keep your existing numbers; we handle the porting.

We support small and mid-sized organizations of many kinds, with a lot of experience serving nonprofits, law firms, CPAs and financial firms, real estate offices, manufacturers and schools.

It's less about skill and more about time and attention. When IT is somebody's side job, updates get postponed, backups go untested and warning signs get missed. Most DIY setups work fine until the day they don't, and that day is usually expensive.

We review your computers, network, email, backups and security, then explain what we found in plain English, including what's already in good shape. You'll get recommendations and a flat monthly rate quote, with no obligation.